Shipping policy

Shipping Policy for MyPond Wholesale Online Store

Effective Date: 14/11/2024

At MyPond Wholesale Online Store, we strive to provide efficient and reliable shipping services to ensure your orders arrive on time. This Shipping Policy outlines the delivery options and timelines for the products we offer.

1. General Shipping Information

1.1 Order Processing: Orders are processed on business days (Monday to Friday), excluding public holidays. Order processing times may vary based on product availability and order volume.

1.2 Shipping Destinations: We ship to the United Kingdom. Please contact us for shipping options if your location is not listed.

1.3 Delivery if nobody is available: If nobody is available to sign for your delivery then it will likely be left outside if the delivery driver deems it safe to do so. We and the company we use for delivery of your order take no responsibility for loss or theft of items due to nobody being available to sign for the package.

2. Shipping Timelines

2.1 Dry Goods:

  • Orders for dry goods placed before 11:00 AM are typically shipped on a next-day service.
  • Orders placed after 11:00 AM will be processed the following business day.

2.2 Liner and Underlay Orders:

  • These orders are usually shipped within 5-10 working days from the date of order confirmation.
  • Delivery times may vary based on stock availability and shipping destination.

2.3 Glass Products:

  • Glass orders are typically shipped approximately 3 weeks from the date of order confirmation.
  • Due to the custom nature of glass products, delivery times may be subject to change.

3. Dropshipping Services

3.1 We offer dropshipping services, allowing orders to be shipped directly to your customers. This service is available only if the correct shipping option is selected at checkout.

3.2 If the appropriate dropshipping option is not selected, the order may default to being sent to the billing address provided.

4. Shipping Costs

4.1 Shipping costs are calculated based on the weight, dimensions, and destination of the order. The total shipping cost will be displayed at checkout.

4.2 We reserve the right to change shipping costs without prior notice. Any changes will be reflected at the time of checkout.

4.3 Free shipping promotions, if available, will be applied during checkout according to the terms specified in the promotion.

5. Tracking and Notifications

5.1 Once your order has been dispatched, you will receive a confirmation email, then an order processed email with tracking information to monitor the delivery status.

5.2 Please ensure that the shipping address provided is accurate and complete to avoid delivery delays.

6. Delays and Issues

6.1 While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions, carrier delays, or supply chain disruptions may affect delivery schedules.

6.2 If you experience any issues with your shipment, please contact our customer service team at info@mypondwholesale.com for assistance.

7. Changes to This Policy

MyPond Wholesale Online Store reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy regularly for updates.

Contact Information

For any questions or concerns regarding our Shipping Policy, please contact us.