Terms and Conditions

Welcome to our B2B wholesale pond supply website based in the UK. Before using our services, please read these terms and conditions carefully. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our website.

1. General

These terms and conditions govern the use of our website and the purchase of products from us. By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

2. Ordering

To place an order with us, you must be a registered wholesale customer. If you do not yet have an account set up please contact us via info@cwdsandbach.co.uk By placing an order, you confirm that you are authorized to make the purchase on behalf of your business. All orders are subject to availability and acceptance by us.

3. Pricing and Payment

All prices on our website are in GBP (British Pound) and exclude VAT (Value Added Tax). Payment must be made in full at the time of placing the order. We accept payment by credit/debit card or bank transfer. We reserve the right to change our prices at any time without prior notice.

4. Shipping and Delivery

We offer shipping within the UK and internationally. Shipping costs will be calculated and displayed at the time of checkout. We aim to dispatch orders within 1 business days. Delivery times may vary depending on the destination and shipping method chosen. Please note that any customs duties or taxes imposed by the destination country are the responsibility of the buyer.

5. Returns and Refunds

We accept returns within 14 days of delivery for defective or damaged products. To initiate a return, please contact our customer service team. Refunds will be issued in the original form of payment within 7 business days of receiving the returned product following inspection.

6. Intellectual Property

All content on our website, including images, text, logos, and graphics, is the property of our company and is protected by copyright laws. You may not use, reproduce, or distribute any of our content without our prior written consent.

7. Limitation of Liability

We strive to provide accurate and up-to-date information on our website. However, we make no warranties or representations about the accuracy, reliability, or completeness of the content. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our website or products.

8. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

By using our website, you agree to comply with these terms and conditions. If you have any questions or concerns, please contact our customer service team.